What is the cancellation policy?
We request written notice for all cancellations. In the absence of prior written notice, we do not process port-out requests from carriers. Carrier notification does not constitute written notice because it does not come from you. Click here to learn more on how to cancel service (link to cancellation page)
What is “Local PIC Freeze”?
Notification to the carrier that a port-out has been rejected by FORETHOUGHT.net. This is well understood by the carrierand is compliant with our policy to protect customers from errors or slamming by other carriers. The intent is to protect our customers from unauthorized changes and is our obligation to protect both privacy and account access under FTC regulations.
What do I do with the FORETHOUGHT.net equipment when service is terminated?
Please return your equipment within 10 days of terminated service. If equipment has not been received within 11 business days from terminating service, you will be charged for the equipment.
Where do I send back the equipment?
Please return all equipment within 10 business days to our corporate office.
c/o Equipment return
Denver, CO 80205
What if I decide to terminate my services at my business before my contract expires?
In an event of early termination, you are subject to additional charges per the Terms & Conditions of your original contract. This can include any waied installation fees, remaining months in the contract and any early cancellation, disconnect or termination fees incurred and paid to third parties by FORETHOUGHT.net on your behalf.
If I am a business client, when do I need to notify FORETHOUGHT.net that I want to cancel my services?
Cancellation requests must be made at least 30 prior to the end of the billing cycle (typically at the first every month)- otherwise you will be charged for an additional month's service.
If I am a residential client, when do I need to notify FORETHOUGHT.net that I want to cancel my services?
Cancellation requests must be made at least 21 prior to the end of the billing cycle - otherwise you will be charged for an additional month's service.
What if I decide to terminate my services at my home before my contract expires?
Residential customers activated after 1/1/2011 will be subject to a $150 early cancellation fee if they cancel within the first year of service.