Archive for April, 2015

Dear Valued FORETHOUGHT.net Customers, We have started a round of exciting network upgrades, which will increase our capacity and improve reliability. After the outage issues of last month, we did a top to bottom engineering review, and decided on a number of architectural changes and improvements. We are undertaking 6 major projects to beef up our network and deliver the best Internet connectivity: IP Core, IP Access, Direct Netflix Peering, Voice Quality Monitoring, FT Corp HQ DR, and MPLS Network Upgrades. I will write about one of these topics each week for the next 6 weeks. IP Core To handle the next phase of our growth, and to address an architectural issue we uncovered in our network auditing, we are purchasing an all-new IP Core. The routers for the new Core design will provide enhanced levels of redundancy, while allowing us to upgrade all our connectivity to 10G (10 Gigabit)… read more →

FORETHOUGHT.net is currently looking for Tier I and II Technical Support Technician to join the support team. This candidate should be excited to learn new technologies, be passionate and innovative to continuously evolve our support and product offerings to our clients. Success Factors A successful candidate will deliver the following results with a true focus on providing the best customer experience for the organization and passion to make a difference. The candidate will demonstrate the unique ability to defuse stressful support calls with pragmatic professionalism. Within the first 30 days Successfully address all residential internet issues Develop proficiency setting up emails on all or most email programs windows, mac and mobile devices Provision phones for VoIP systems Develop a keen knowledge of internal monitoring tools and CMS (customer management system) to provide excellent support Present recurring issues as opportunities to improve current processes to deliver the best customer service Within… read more →