It’s simple to record your inbound calls with our system. The following are the steps to set up.
In the callflow editor, on the right hand side, select the “Call Recording” tab in toolbox:
Drag the “Start Call Recording” action onto your callflow. You should be prompted to configure the recording options:
Select the format of the subsequent audio file, your server URL to receive the file, and how long, in seconds, to record for (at a maximum).
Drag any of the normal callflow elements (like User, Device, Ring Group, etc) as normal.
You can optionally stop recording. For example:
You wouldn’t want to record the voicemail being left twice!