Media is any sort of sound, video or other media file that may be recorded or played back to callers. You can upload media from external sources as well.
The Media section of allows for managing media that is in the system, including media that has been recorded using the telephone.
- Actions that require media such as “Menu”, “Voicemail Box”, etc have a list of all existing media files you can choose from. You can also upload new media by clicking on “Create”.
- A popup will be displayed. First provide a friendly name that you will use to identify the media file. Next click “File Input” and select the file on your local computer, then click “Save”.
- To list your media, either uploaded or recorded via a phone, click “Media” under the advanced section of the toolbar.
- On your left is a list of the media files in the system, click on the name of the media file to change it or “Add Media” to upload a new file.
Supported Media Formats
The following audio files are currently supported:
For best best audio quality and lowest load times we recommend a wave with a sample rate of 1600khz, mono channel, and less than 5 megabytes.