On Kazoo, call-forwarding is done by dialing a feature code on the phone or mapping a key to the call-forwarding activation number.
Call forwarding is applied to the user of the device the feature code is dialed on. For example, if the feature code is dialed on a device with the owner set to Joe, then Joe’s call forwarding will be updated for and applied to all devices he owns. For devices without owners, the call forwarding is set on the device itself.
There are four call forwarding Feature Codes available.
1) Enable Call Forwarding
This feature code is used to exclusively enable call forwarding. The default code is “*72”, and when dialed, a prompt will ask for the number to forward to. The caller is expected to enter the phone number then press pound, at which point call forwarding is enabled and the number is read back to ensure it wasn’t misdialed. The feature code requires the caller to enter the phone number to forward to each time they use the code. Optionally they can dial the feature code as a prefix on feature code “*7215552489715”, which will enable call forwarding to 15552489715.
2) Disable Call Forwarding
This feature code will disable any active call forwarding. Dialing the code, by default “*73”, plays a prompt to the caller informing them call forwarding has been disabled.
3) Toggle Call Forwarding
This feature code will enable or disable call forwarding depending on if it is active when dialed, by default “*74”. Furthermore, this feature code remembers the last number you forwarded to and enables it without asking for a new number. If the caller has never enabled call forwarding then they will be prompted for the number. Like the enable call forwarding feature code, they can optionally prefix the code with a new call forwarding number.
4) Update Call Forwarding
The update call forwarding feature code, by default “*56”, will prompt the caller to enter a new call forwarding number. This immediately replaces any number currently being used, set either by the enable or toggle feature code. The number entered is also stored for later use with the toggle feature. The status of call forwarding will not be changed by this code, so if it is disabled or enabled it will remain so.
Call Forwarding via Kazoo UI
Call forwarding can also be activated via Kazoo UI. This can be done on the “User” (or “Device”) if there is no user.
- Open the appropriate “User” in Kazoo UI
- Select the advanced view on the top right, and click on the “Call Forward” tab
- Check “Enable Call-Forward” to activate call forwarding to the number in “Redirect calls to”. These two fields will reflect changes made via a phone.
Advanced Call Forwarding Options
When call forwarding is configured via Kazoo UI some additional options are provided, these are detailed bellow.
Bypass User’s Phones
If this function is enabled (checked), the user’s devices will not ring when call forwarding is enabled. When disabled, the users devices will ring in addition to the redirect number.
Require Key Press
If this function is enabled (checked) the recipient of a forwarded call will be required to press 1 before they are connected. This ensures the call was answered by a person and not a personal voicemail or PSTN error message. This feature also allows external numbers, such as cell phones, participate in ring groups.
Keep Caller ID
If this function is enabled (checked) then calls forwarded to the redirect number will have the caller ID presented on the desk phone (the caller’s caller ID). This is useful so you can see who is calling even when your number is forwarded. However, you can disable this feature to receive all forwarded calls with your account’s caller ID. You may wish to do this to distinguish the call or so you can add the number to a “friends and family” list.
Direct Calls Only
If this function is enabled (checked) then only calls that ring the user directly will be forwarded. This causes calls via ring groups or other multi-user call distributions to not honor call forwarding. If disabled, all calls that would have rung the user will be redirected.