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Email Support

Email Walkthrough

Use the following instructions to set up a new email account.  You can also use them to check the settings on an account you’ve already set up. Remember that the outgoing port should be 587.

  • Open Microsoft Outlook 98, you may have an icon on your desktop or you may find it by clicking on the Start button on the bottom left-hand corner and then clicking on Programs.
  • Click on Tools up on the top.
  • Click on Services on the bottom of the drop-down menu.
  • Click on Add.
  • Then click on Internet e-mail from the drop-down menu.
  • Type your first and last name (or however you want to appear) in the name field.
  • In the Email address field, type your email address.n
  • Click on the Servers tab up on the top.
  • In the Incoming Mail (POP3) field type mail.forethought.net.
  • In the Outgoing Mail (SMTP) field type mail.forethought.net.
  • Verify that your Outgoing Mail port is 587.
  • In the Account name field type your email address, ex: username@forethought.net.
  • Click on OK on the bottom.
  • Click on OK again.
  • You’re finished. To check your email click on Send and Receive up on the top.
  • Open Microsoft Outlook 2000 , you may have an icon on your desktop or you may find it by clicking on the Start button on the bottom left-hand corner and then clicking on Programs .

Main Screen

  • Click on Tools up on the top.
  • Click on Accounts on the bottom of the drop-down menu

Tools menu

  • Click on Add on the upper-right hand corner.
  • Then click on Mail from the drop-down menu

Accounts Menu

  • Type your first and last name (or however you want to appear) in the window.

Add new account 1

  • Click on Next on the bottom right hand corner.

(Make sure to enter your own email address when it says youremail@forethought.net)

  • Type your email address, ex: youremail@forethought.net
  • Click on Next on the bottom right-hand corner.
  • Up on the top it should say POP3 for incoming mail server.
  • Below that type mail.forethought.net.
  • Type exactly what you put for incoming mail server also for outgoing mail server, ex: mail.forethought.net
  • Click on Next on the bottom right-hand corner.
  • Type your account name, ex: youremail@forethought.net.
  • Type your password and check the box for remember password.
  • Click on Next on the bottom right-hand corner.
  • Make sure the button I will establish my internet connection manually is selected.
  • Click on Next
  • Click on Finish on the bottom.
  • Make sure that Forethought is your default email account. If it isn’t, then click on the Forethought account and then click on Set as Default.
  • Click on Close on the bottom and then you’re finished! To check your email click on Send/Receive up on the top.
  • Open Microsoft Outlook, you may have an icon on your desktop or you may find it by clicking on the Start button on the bottom left-hand corner and then clicking on Programs.
  • Click on Tools up on the top.
  • Click on Email Accounts on the bottom of the drop-down menu.

outlook1

  • Click on Add a new e-mail account in the menu and click Next.

ema1a

  • Click on POP3 and click Next.
  • In User Information fill in your name and email address.
  • In Logon Information where it says User Name fill in your complete email address and in the Password field fill in your password.
  • In Server Information in Incoming mail server (POP3) type mail.forethought.net.
  • Type exactly what you put for incoming mail server also for outgoing mail server, ex: mail.forethought.net.

outlook2

  • Click on More Settings, then click the Outgoing Server tab.
  • Check the box My outgoing server (SMTP) requires authentication and below that the dot should be in Use same settings as my incoming mail server.

outlook3

  • Click OK.
  • Go to Advanced tab and verify that outgoing port is 587.
  • If you are connected to the internet click on Test Account Settings… You should get all green check marks. Click Close, then click Next, then Finish.
  • Open Microsoft Outlook, you may have an icon on your desktop or you may find it by clicking on the Start button on the bottom left-hand corner and then clicking on Programs.
  • Click on Tools up on the top.
  • Click on Account Settings… on the bottom of the drop-down menu.

outlook1

  • Click on New… and click Next.
  • Click on Microsoft Exchange, POP3, IMAP, or HTTP and click Next.
  • Check Manually configure server settings or additional server types and click Next.

outlook2

  • Check Internet E-Mail and click Next.
  • In User Information fill in your name and email address.
  • In Server Information leave the Account Type as POP3. in Incoming mail server type mail.forethought.net.
  • Type exactly what you put for incoming mail server also for outgoing mail server, ex: mail.forethought.net.
  • In Logon Information where it says User Name fill in your complete email address and in the Password field fill in your password.

outlook3

  • Click on More Settings, then click the Outgoing Server tab.
  • Check the box My outgoing server (SMTP) requires authentication and below that the dot should be in Use same settings as my incoming mail server.

outlook4

  • Click OK.
  • If you are connected to the internet click on Test Account Settings… You should get all green check marks. Click Close, then click Next, then Finish.

 

  • Open Microsoft Outlook, you may have an icon on your desktop or you may find it by clicking on the Start button on the bottom left-hand corner and then clicking on Programs.
  • You may see the Startup Wizard below, if so click next.

outlook2010_startup

  • On the next screen leave the check on Yes, then click Next.

outlook2010_2

  • If you don’t see the Startup Wizard, click on the File tab, then Add Account.

outlook2010_3

  • Check Manually configure server settings or additional server types and click Next.

outlook2

  • Check Internet E-Mail and click Next.
  • In User Information fill in your name and email address.
  • In Server Information leave the Account Type as POP3. in Incoming mail server type mail.forethought.net.
  • Type exactly what you put for incoming mail server also for outgoing mail server, ex: mail.forethought.net.
  • In Logon Information where it says User Name fill in your complete email address and in the Password field fill in your password.

outlook3

  • Click on More Settings, then click the Outgoing Server tab.
  • Check the box My outgoing server (SMTP) requires authentication and below that the dot should be in Use same settings as my incoming mail server.

outlook3

  • Click OK.
  • If you are connected to the internet click on Test Account Settings… You should get all green check marks. Click Close, then click Next, then Finish.
  • Open Microsoft Outlook, you may have an icon on your desktop or you may find it by clicking on the Start button on the bottom left-hand corner and then clicking on Programs.  If you have Windows 8 you can go to the Start screen and click on the tile.
  • You may see the Startup Wizard below, if so click next.

welcome_outlook2013

  • On the next screen leave the check on Yes, then click Next.

add_an_email

  • If you don’t see the Startup Wizard, click on the File tab, then Add Account.

add_account

  • Check Manually configure server settings or additional server types and click Next.

manual_setup

  • Check POP or IMAP and click Next

pop_or_imap

  • In User Information fill in your name and email address.
  • In Server Information leave the Account Type as POP3. in Incoming mail server type mail.forethought.net .
  • Type exactly what you put for incoming mail server also for outgoing mail server, ex: mail.forethought.net.
  • In Logon Information where it says User Name fill in your complete email address and in the Password field fill in your password.

settings

  • Click on More Settings, then click the Outgoing Server tab.
  • Check the box My outgoing server (SMTP) requires authentication and below that the dot should be in Use same settings as my incoming mail server.

more_settings_outgoing

  • Click OK.
  • If you are connected to the internet click on Test Account Settings… You should get all green check marks. Click Close, then click Next, then Finish.

test_account

  • Open Outlook 2011.  If it’s the first time you should see the add account screen show up.  If you don’t see the add account screen go to Outlook | Preferences and click Accounts
    prefs
  • Now in the Accounts screen you may need to click the plus sign on the left side and you should see the Add an Account screen.addAccount
  • Click on E-mail Account and you should see the following screen.  Fill it out using the settings appropriate for your email address.  You should change the email address, password, and username to your own but leave the rest of it like the picture.
    addAccountSettings
  • Now click Add Account and you should see another screen which asks about your outgoing server settings.  Select the option shown in the following picture and click OK.
    moreOptions

  • Open Windows Mail , you may have an icon on your desktop or you may find it by clicking on the Start button on the bottom left-hand corner and then clicking on E-Mail, or Start, All Programs, Windows Mail.
  • Click on Tools up on the top.
  • Click on Accounts on the bottom of the drop-down menu.

windows_mail_1

  • On the next screen click Add.

windows_mail_2

  • Now select E-mail Account and click Next.

windows_mail_3

  • On the next two screens enter your name and email address.

windows_mail_4

windows_mail_5

  • On the next screen Set up e-mail servers leave the server type as POP3. In the Incoming server field type mail.forethought.net.
  • Type exactly what you put for incoming mail server also for outgoing mail server, for example mail.forethought.net. 
  • Make sure to check the box Outgoing server requires authentication and click Next.

windows_mail_6

  • On the next screen fill in your full email address as the E-mail username and enter your password, and click next.

windows_mail_7

  • Click Finish to save the account and download your email.

windows_mail_8

  • Click Close to return to your Inbox and read your email.

windows_mail_9

  • Open Windows Live Mail, you may have an icon on your desktop or you may find it by clicking on the Start button on the bottom left-hand corner and then clicking on Programs.
  • You may see a Startup Wizard. If you don’t see a Startup Wizard press the “Alt” key on the bottom of your keyboard to display the Menu, then click Tools | Accounts.

winlivemail1

  • On the next screen click Add, then select Email Account, and click Next.

winlivemail2

  • Now fill in your email address, password, enter your Display Name, and click Next

winlivemail3

  • Now see the picture below and fill in Incoming server, Login ID, Outgoing server, and check the box marked “My outgoing server requires authentication.”

winlivemail4

  • Then click Next, then Finish.
  • Click on Start, then type Windows Live Mail in the Search field, and hit Enter. You may see the Startup Wizard right away, otherwise click on Accounts, then Email. Enter your email address, password, and Display Name, and click Next.

Startup Wizard

  • Now enter your mail server names in both the Server address fields. Type mail.forethought.net.
  • Type your email address in the Logon user name field. Click Next, then Finish.

Account Settings

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  • Open Thunderbird, you may have an icon on your desktop or you may find it by clicking on the Start button on the bottom left-hand corner and then clicking on Programs.
  • Click on Tools up on the top.
  • Click on Account Settings… near the bottom of the drop-down menu.

  • Click on Add Account in the lower left corner..

  • Select Email Account and click Next.
  • Fill in your Name and Email address and click Next.

  • In the Server Information screen type mail.forethought.net.

  • Click on Next on the bottom right-hand corner.
  • In the User Names screen fill in your full email address. Click Next, then Next again, then Finish.
  • Now you should be back at the Account Settings screen. Click on Outgoing Server, then click the Edit button. Check the box next to “Use name and password.” Fill in your full email address as the User Name.

  • Click OK, then OK again, and then you’re finished! To check your email click on Get Mail up on the top.

  • Open Outlook Express , you may have an icon on your desktop or you may find it by clicking on the Start button on the bottom left-hand corner and then clicking on Programs .
  • Click on Tools up on the top.
  • Click on Accounts on the bottom of the drop-down menu.

oe1

 

 

  • Click on Add on the upper-right hand corner.
  • Then click on Mail from the drop-down menu.
  • Type your first and last name (or however you want to appear) in the window.
  • Click on Next on the bottom right hand corner.
  • Type your email address, ex: youremail@forethought.net
  • Click on Next on the bottom right-hand corner.
  • Up on the top it should say POP3 for incoming mail server.
  • Below that type mail.forethought.net.
  • Type exactly what you put for incoming mail server also for outgoing mail server, ex: mail.forethought.net.
  • Click on Next on the bottom right-hand corner.
  • Type your account name, ex: youremail@forethought.net.
  • Type your password and check the box for remember password.
  • Click on Next on the bottom right-hand corner.
  • Click on Finish on the bottom.
  • Click Properties, then click the Servers tab, then put a check in “My Server requires authentication,” and click OK.
  • Make sure that Brainstorm is your default email account. If it isn’t, then click on the Brainstorm account and then click on Set as Default
  • Click on Close on the bottom and then you’re finished! To check your email click on Send/Recv up on the top.

  • Launch Mail, then click File | Add Account
  • Enter your full name, email address, and password

addacc1

  • Click Continue
  • Fill in the Incoming Mail Server info like the picture below.  Description is optional, it doesn’t need to be filled in.

addacc2

  • Click Continue
  • On the next screen make sure Use Secure Sockets is not checked and select Password for Authentication

addacc3

  • Click Continue
  • Either select an existing outgoing server, or enter a new one and fill out the info like the picture below.  Note: You only need one outgoing server so avoid creating new ones if possible, even if you have several email addresses.

addacc4

  • Click Continue
  • You may see a popup saying “Mail cannot send your password securely to the server.”  If you do please click Continue

addacc5

  • Review the information displayed in the Account Summary.  If you see any typos click Go Back and correct them, otherwise click Create

addacc6

  • You’re done! To edit these settings or delete the account you can click Mail | Preferences | Accounts
  • Launch Mail, then click File | Add Account
  • Enter your full name, email address, and password

add1

  • Launch Mail, then click File | Add Account
  • Enter your full name, email address, and password

add2

  • Click Continue
  • On Incoming Mail Security, make sure “Use Secure Sockets Layer (SSL)” is not checked and select Password in the Authentication drop down list

add3

  • Click Continue
  • In the Outgoing Mail Server screen, either select an existing outgoing server, or enter a new one and fill out the info like the picture below.  Note: You only need one outgoing server so avoid creating new ones if possible, even if you have several email addresses. Description is optional.

add4

  • Click Continue
  • In Outgoing Mail Security, uncheck Use Secure Sockets and select Password for Authentication

add5

  • Click Continue
  • Review the Account Summary for typos and click Go Back if necessary, otherwise click Create

add6

  • You’re done! To edit these settings or delete the account you can click Mail | Preferences | Accounts
  • Launch Mail, then click File | Add Account.  Fill out your name, email address, and password

new1

  • Click Continue
  • Select Account Type POP and fill out the information like the picture below

new2

  • Click Continue, then select an existing Outgoing Mail Server from the dropdown list if one is available, otherwise type in mail.gobrainstorm.net.  Fill out the other information as in the picture below.  Description is optional and can be left blank.

new3

  • Click Continue, then review the Account Summary for typos.  If needed, click Go Back and make corrections, otherwise click Create.

new4

  • Apple Mail in Leopard has a glitch in that when you go through the Account creation wizard it sets SSL on, without giving the option to uncheck it.  This isn’t necessarily bad, but it will give you a warning each time you launch Mail.  The glitch is corrected in Leopard and above. You can turn off SSL, once you’ve created the account, by editing the settings.
  • Click Mail | Preferences | Accounts, and you’ll see the screen below.
  • Click on the dropdown arrows next to the outgoing server and then click on “Edit Server List.”

prefs2

  • In the Outgoing Server dialog, click on Advanced, then uncheck “Use Secure Sockets Layer (SSL)”

 

smtp2

  • Now click OK and click on the Advanced tab. Uncheck Use SSL

prefs2c

  • Close and save the changes and you’re done!
  • Launch Mail
  • Choose File > Add Account.
  • Choose your account type, such as POP or IMAP, from the Account Type pop-up menu and enter the information, based on your account type.
    • General information: Enter a description of the account. The description is shown in the mailbox list. If you have multiple accounts, enter something that will help you distinguish this account from others, such as “Tom’s work email.” You must also specify the full name to be displayed in outgoing mail, such as Tom Clark, and the email address to use in the From field when you send messages.
    • Incoming Mail Server: Enter mail.forethought.net. Enter your user name (email address) and password.
    • Outgoing Mail Server: Enter mail.forethought.net. Port 587.

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Setting up email on phones and other portable devices is not as cut and dried as doing it on a PC or a Mac.  Phone and device setup tends to vary more, even in the same type, between versions.  So the screens that come up may vary a little from those shown.  Use the following walkthroughs more as a general guide rather than an exact recipe.

We recommend that if you call us for help setting up  your device, that you first become familiar with the device itself, by learning how to use the keyboard, the menus, etc.  In most cases we won’t be able to help you use the device itself, but we will be able to tell you what to fill out in the setup screens.

Here are the settings we recommend, in many cases you can set up your phone yourself using the following guidelines:

  • If you have a choice of POP versus IMAP we recommend POP.  Either will work, but POP usually gives you more flexibility.
  • Both incoming and outgoing (smtp) mail servers should be mail.forethought.net.
  • The method of authentication is password.  Your username is your full email address.
  • You must fill in authentication for outgoing messages (smtp).  Most setup screens will leave this blank by default but you must fill it in and use password authentication.  Sometimes that means you’ll have to key in your username and password twice, once for incoming and once for outgoing.
1. Begin the setup on the phone by typing in the email address and =
password.
2. Select POP3 account.
3. Change user name to the email address when configuring the incoming =
server.
4. Select the “Next” button.
5. When the error message appears “cannot access server =
pop3.hypermall.net”, ignore it and continue.
6. Configure the outgoing mail server as mail.forethought.net (this =
works).
7. Now open the email account normally as if going to use it.
8. Select the “settings” menu.
9. Change the incoming mail server from “pop3.hypermall.net” to =
“mail.hypermall.net.”
10. Done.
  • If you have a new iPhone, or one without any email set up, tap on the Mail app and you should see the following screen:

welcomeMail

  • If you have another account already set up, you’ll have to add a new one, by tapping Settings

home1

  • Now tap Mail, Contacts, Calendars

settings2

  • Now tap Add Account, and you should see the Welcome to Mail screen

mail

  • Tap “Other”

welcomeMail

  • Fill out the New Account information and tap Next

addA1

  • Select the account type, you should select “POP” if you want to be able to send messages to the trash.  Then fill in the information like the picture below

addA2

  • Now scroll down and fill out the Outgoing Mail Server information like the picture below and tap Next

addA3-

  • Review the information and tap Save.  You may get a message that the server can’t be verified tap Continue.

addA4

  • You’re done!
  • To set up a new email account on your iPad, first tap Settings

setup1

  • Now tap Mail, Contacts, Calendars, then Add Account, then Add Mail Account

iPad_add_email_01

  • Now tap Other

setup2

  • Fill out the New Account screen like the picture below and tap Save

iPad_add_email_03

  • Fill out the rest of the information and tap Save.  If you get a message that the server can’t be verified please tap Continue.

iPad_add_email_04

  • That’s it!

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