To shed some light on the topic of business telephone service mistakes, it is important to understand the technologies that exist, their benefits, and their limitations. Two terms that get thrown around a lot are PBX and VoIP, but do you really know what they mean? Misunderstanding these terms leads many businesses to make one of two big mistakes when choosing their business phone service. Either they select a traditional phone line or they try to setup their own VoIP service with little to no experience. The best plan is to partner with a trusted company that has a strong history of providing reliably hosted PBX and VoIP services.
Common Questions What Is PBX?
Most simply, PBX stands for Private Branch Exchange. If you think back to historical images of telephone operators making physical connections between phone lines in office buildings, these are the origins of the PBX. The private branch exchange used to play a vital role in every business and it allowed a company to utilize multiple phones with relatively few phone lines. For example, a business could have 50 private offices with personal phones but only 10 phone lines. The presumption was that everyone would not be on the phone at the same time. Having a PBX allowed the company to reduct their phone bills by switching which phones had access to an outside line at any given time. Today, the term PBX has become synonymous with business phone systems and it has taken on new meaning.
What Is VoIP?
Getting directly to the point, VoIP stands for Voice Over Internet Protocol. This is the technology that is taking over the traditional phone system. Rather than relaying calls through switches and along copper lines from point to point, VoIP uses modern computing power to convert telephone conversations into internet traffic. The call is packaged and transmitted digitally and securely over the internet. This allows more calls to be placed over a single line. Similar to the PBX systems of the past, the promise here is that office staff can access the internet and talk to clients all while reducing communications costs for the company. Best of all, when both parties are using VoIP services to connect the call, the cost is next to nothing even when calling around the globe. With this model, long distance calling can become a thing of the past.
Top Two Mistakes Traditional Phone Line
With a traditional phone line you’re calls are tethered to one location, one office, one handset. This may work for small businesses and private offices, but it’s no solution for larger companies. The problem here is that your business is built around a single phone line at a single location. Today’s businesses need to be agile and mobile if they are going to succeed in a global marketplace. Internet based phone systems can set your business free to take calls wherever you need. However, it’s important to have the correct infrastructure backing you up.
Many companies are tempted to purchase, install, and manage their own VoIP system without any experience in this arena. This is a huge mistake and one that turns many businesses away from VoIP options. Due to mismanagement of their equipment, they find they are not getting the same call quality they had with their traditional phone service. At best, trying to setup and manage a VoIP system complicates your business and diverts attention and resources from other projects. At worst, your phone service will be useless and your business will suffer for it. Rather than taking either of these routes, it’s better to partner with a hosted VoIP and PBX service provider that can deliver high quality service at a savings.
Solutions Hosted PBX Is The Answer
The reason that hosted PBX is the answer is in large part due to latency concerns. High quality VoIP service requires a fast, low-latency connection to the internet. This can only be achieved by data centers operated by a phone service provider connected to the backbone of the internet. These facilities are filled with high-end hardware, competent technicians, and ample security systems to keep your calls connected and clear. Forethougth.net is just that kind of Colorado service provider and we’re here to help.